Compliance – Manager
Role Overview
At AscentHR, our team drives new customer acquisition for our state-of-the-art solutions and services. You will become part of a flat organization and a people-centric, delivery-led company culture as you join our team. You will work amidst an intellectually curious, progressive team and hone on cross-functional expertise.
To be considered for this position, you should have strong experience and in-depth knowledge of the domain.
Role Expectations
• Serve as the primary point of contact for assigned clients.
• Ensure client satisfaction and address concerns promptly.
• Support and assist the Team.
• Investigate and resolve complex client issues.
• Identify opportunities for process improvements.
Key Skills & Competencies
• Strong customer service and relationship management skills
• Knowledge of payroll compliance regulations and industry practices
• Leadership and team management abilities
• Problem-solving and decision-making skills
• Attention to detail and accuracy in documentation
Experience
• 10 – 15 years
Responsibilities
• Establish and maintain strong relationships with assigned clients.
• Understand client needs and provide personalized support.
• Communicate updates, changes, and compliance-related information to clients.
• Stay updated with payroll regulations, laws, and industry practices.
• Ensure client statutory compliance with payroll regulations, and benefits administration.
• Assist clients in implementing necessary compliance measures.
• Assist the Team Lead of customer service representatives.
• Provide guidance and support to team members.
• Monitor team performance and provide feedback and coaching.
• Conduct training sessions to enhance compliance and customer service skills.
• Investigate and resolve complex client issues related to compliance.
• Collaborate with internal teams and subject matter experts.
• Escalate critical issues to appropriate stakeholders.
• Document client interactions, issues, and resolutions accurately.
• Identify opportunities for process improvements in compliance-related activities.
• Collaborate with cross-functional teams to implement enhancements.
• Provide feedback and suggestions for improving the client experience and compliance practices.
Apply Now!
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