IT Infra (SM/Head)

Role Expectations

• Provide thought leadership and manage all decisions and strategic processes that support architecture, design, functionality, scope and long term planning. Shall oversee all technological endeavors and analyze performance metrics.

• Shall remain aware of emerging technology trends and adapt the Company’s tech platforms as needed.

• Partners with CTO to lead the technology infrastructure strategy and execution for the Company.

• Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.

• Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the Company’s requirements and expectations.

• Development of enterprise standards and technology architecture and the IT operations governance process.

• Conduct product and vendor evaluations ensuring best in class technologies and partners.

• Works closely with and manage strategic vendor partner relationships.

• Setup and run the Governance with the partners.

• Build strategic relationships for creating value for the organization.

• Participate in the formulation of the company’s enterprise architecture and business system plans; assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategic goals of the business.

• Hands-on technical depth; enables direct oversight; possesses problem-solving; leadership skills; leads and participates in complex infrastructure design and conceptualization implementation; system upgrades and operational troubleshooting.

• Ensures comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly-available server and network architectures.

• Provides Leadership direction for delivery of 24/7 service operations and KPI compliance; meeting the internal and external client SLAs and contractual obligations.

• Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network activities.

• Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base.

• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.