{"id":37156,"date":"2026-01-03T13:48:37","date_gmt":"2026-01-03T08:18:37","guid":{"rendered":"https:\/\/ascent-hr.com\/?p=37156"},"modified":"2026-01-05T14:03:10","modified_gmt":"2026-01-05T08:33:10","slug":"ai-in-play-how-will-work-unfold-with-ai-in-2026","status":"publish","type":"post","link":"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/ai-in-play-how-will-work-unfold-with-ai-in-2026\/","title":{"rendered":"AI in Play: How will work unfold with AI in 2026"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"37156\" class=\"elementor elementor-37156\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3c3e41d7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3c3e41d7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container 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><h1 style=\"text-align: left;line-height: 50px;font-weight:700\" class=\"consulting-custom-title\">AI in Play: How will work unfold with AI in 2026<\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d54bbc elementor-widget elementor-widget-stm_post_details\" data-id=\"9d54bbc\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"press\" data-widget_type=\"stm_post_details.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"post_details_wr  consulting_elementor_post_details\">\n    \n<div class=\"stm_post_info\">\n\t<div class=\"stm_post_details clearfix\">\n\t\t<ul class=\"clearfix\">\n\t\t\t<li class=\"post_date\">\n\t\t\t\t<i class=\"fa fa fa-clock-o\"><\/i>\n\t\t\t\tJanuary 3, 2026\t\t\t<\/li>\n\t\t\t<li class=\"post_by\">Posted by:\t\t\t\t<span>AscentHR<\/span>\n\t\t\t<\/li>\n\t\t\t<li class=\"post_cat\">Categories:\t\t\t\t<span>In the Press, Industry Story<\/span>\n\t\t\t<\/li>\n\t\t<\/ul>\n\t\t<div class=\"comments_num\">\n\t\t\t<a href=\"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/ai-in-play-how-will-work-unfold-with-ai-in-2026\/#respond\"><i class=\"fa fa-comment-o\"><\/i>No Comments <\/a>\n\t\t<\/div>\n\t<\/div>\n\t\t\t<div class=\"post_thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"988\" height=\"550\" src=\"https:\/\/ascent-hr.com\/wp-content\/uploads\/2023\/10\/Financial_Express_in_the_press-988x550.webp\" class=\"attachment-consulting-image-1110x550-croped size-consulting-image-1110x550-croped wp-post-image\" alt=\"Press thumbnail with Financial Express Logo\" srcset=\"https:\/\/ascent-hr.com\/wp-content\/uploads\/2023\/10\/Financial_Express_in_the_press-988x550.webp 988w, https:\/\/ascent-hr.com\/wp-content\/uploads\/2023\/10\/Financial_Express_in_the_press-350x195.webp 350w\" sizes=\"auto, (max-width: 988px) 100vw, 988px\" \/>\t\t<\/div>\n\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cb6113e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cb6113e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-a363c59\" data-id=\"a363c59\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a2925f8 elementor-widget elementor-widget-heading\" data-id=\"a2925f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Published in<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-de43b20 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"de43b20\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0b78a4a\" data-id=\"0b78a4a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8f5f335 elementor-widget elementor-widget-image\" data-id=\"8f5f335\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.financialexpress.com\/life\/lifestyle\/ai-in-play-how-will-work-unfold-with-ai-in-2026\/4096387\/\" target=\"_blank\" title=\"link to Financial Express website article\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"286\" height=\"41\" src=\"https:\/\/ascent-hr.com\/wp-content\/uploads\/2023\/10\/Financial-Express-logo.webp\" class=\"attachment-medium size-medium wp-image-22395\" alt=\"Financial Express Logo\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f64ea27\" data-id=\"f64ea27\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-04f8ca9 elementor-widget elementor-widget-text-editor\" data-id=\"04f8ca9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"wp-block-post-excerpt__excerpt\">From creating new categories of skill sets to reshaping how work is structured, AI will enter a new phase of adoption at the workplace this year.<\/p>\n<p>Workplaces have changed many times before, but the shift happening now feels sharper. Computers replaced typewriters. Email sped up communication. Mobile phones and messaging apps reshaped how teams stay connected. But this time, it is different. The speed and depth of change is becoming visible across industries and continents. According to the World Economic Forum\u2019s Future of Jobs Report 2025,\u00a0artificial intelligence\u00a0(AI) is likely to displace 92 million jobs. The report, which surveyed 1,000 global companies, states that 86% of employers expect AI and information processing technologies to transform their businesses by 2030.<\/p>\n<p>At Microsoft, this shift is visible across its core products. Copilot tools now draft emails, rewrite documents, summarise meetings and extract action points inside Word, Outlook, Excel and Teams. GitHub Copilot\u00a0Workspace\u00a0plans entire coding sequences across repositories, suggesting what should be built next rather than waiting for instructions.<\/p>\n<p>In India, where large parts of the global technology workforce are based, that shift is being matched by investment at scale. Rajiv Kumar, president and MD of the Microsoft\u00a0India\u00a0Development Center, says the country is reaching a turning point in how AI is embedded into daily work. \u201cIndia is entering a pivotal moment in its AI journey, defined by how deeply intelligence is being embedded into everyday work and public life,\u201d he tells FE. \u201cAI is moving beyond experimentation to become a foundational capability in workplaces, helping organisations reimagine productivity, decision making, and how people build new skills for the future.\u201d<\/p>\n<p>Microsoft has committed $17.5 billion over the next four years to expand cloud and AI infrastructure in India and plans to equip 20 million people with AI skills by 2030 by doubling its skilling initiatives. \u201cOur focus is on pairing innovation with responsibility,\u201d Kumar says, pointing to the need for both scalable infrastructure and people who can apply AI thoughtfully in daily work.<\/p>\n<p>This view is shared across the technology sector.\u00a0Amazon\u00a0Web Services (AWS) has begun preparing customers for what it calls \u201cfrontier agents\u201d, autonomous systems designed to run extended tasks with minimal human oversight. AWS chief executive Matt Garman says these agents could represent \u201cthe next 80% to 90% of enterprise AI value,\u201d shifting AI from a productivity aid into a core operational layer. Inside Amazon, employees have been asked to refer to such systems as \u201cTeammates\u201d, signalling that they are expected to work alongside humans rather than sit in the background.<\/p>\n<p>Research from International Workplace Group (IWG) suggests that this transition is already under way. AI copilots are becoming embedded in routine operations, taking over administrative, scheduling and information-retrieval tasks that once consumed large portions of the working day. More than a third of workers surveyed by IWG said the time saved through AI is already being redirected toward creative work, learning and collaboration, indicating that automation is reshaping not just productivity but how time itself is allocated inside organisations.<\/p>\n<p>\u201cWe will continue to see a fundamental shift in the geography of work with the centre of gravity moving towards local communities. The remarkable advances in cloud technology and videoconferencing software\u2014both vital to enabling effective hybrid working\u2014mean workers no longer need to travel long distances on a daily basis,\u201d says Mark Dixon, founder and CEO, IWG.<\/p>\n<h4 class=\"wp-block-heading\"><strong>New operating layer<\/strong><\/h4>\n<p>AI adoption is expanding beyond traditional enterprise software. In November 2025, OpenAI said it had reached 1 million paying business customers across more than 150 countries using ChatGPT for Work or its developer platform. India ranked among the top markets. The way people use ChatGPT has also changed. OpenAI researchers found that 47% of consumer ChatGPT messages were work-related in June 2024, but that share fell to 27% a year later as personal use surged. \u201cNon-work messages have grown faster and now represent more than 70% of all consumer ChatGPT messages,\u201d the researchers write, noting that AI\u2019s impact outside paid work is now comparable in scale.<\/p>\n<p>Microsoft has widened access to its own tools as well. After launching Copilot in 2023, the company introduced Copilot Business in December 2025, extending the full Microsoft 365 Copilot suite to organisations with fewer than 300 users.<\/p>\n<p>Operational change is especially visible in logistics. Shipsy, a Bengaluru-based supply-chain platform operating across India, the Middle East and Southeast Asia, has rebuilt its delivery operations around AI. \u201cWe are looking at AI not as a point solution but as part of an end-to-end transformation where it becomes deeply embedded in the way of working,\u201d says CEO Soham Chokshi. Shipsy\u2019s agents plan routes, predict micro-level congestion, interpret unclear addresses, communicate with customers and trigger billing automatically. The company reports a 20% increase in driver productivity and a 35% reduction in customer enquiries. \u201cIn a business where minutes matter,\u201d Chokshi says, \u201cAI has become the operations backbone.\u201d<\/p>\n<p>Across India\u2019s consumer internet sector, agentic systems are being deployed at scale. Zomato and Swiggy use autonomous tools to balance demand and assign riders. Zepto applies AI to manage micro-fulfilment centres. MakeMyTrip is testing travel-planning agents that assemble itineraries and execute bookings. Urban Company uses AI to match service professionals with customers and adjust pricing. HDFC Bank is piloting agentic workflows to support credit checks and risk monitoring.<\/p>\n<p>In professional-services and engineering firms, AI is reshaping how work is structured. At Wissen Technology, headquartered in Hyderabad, CEO Raghu Pareddy says tasks that \u201crequired large teams and lengthy time durations\u201d now happen almost instantly. He describes AI as \u201ca new calibre of employee\u2026 one who can write code faster, summarise hundreds of documents in seconds and create personalised content with a single prompt\u201d.<\/p>\n<p>Human resources functions are undergoing similar changes. <strong>AscentHR<\/strong>, based in Bengaluru, uses AI to answer employee queries and guide workers toward internal job opportunities and training programmes. <\/p>\n<blockquote><p>\u201cThese nudges are especially visible in learning, internal referrals and IJP movements,\u201d says CHRO <b>Murali Santhanam.<\/b><\/p><\/blockquote>\n<p> At ManpowerGroup India, CHRO Lulu Khandeshi says AI has reshaped recruitment and operations. \u201cAI has fundamentally transformed daily workflows by automating repetitive operational tasks and enabling teams to focus on strategic, high-impact work,\u201d she says, adding that employees remain uneasy when algorithms influence decisions they do not fully understand.<\/p>\n<p>At Findability Sciences, which operates across India, Japan and the United States, CEO Anand Mahurkar says companies are entering a second phase of adoption. \u201cThe first wave of generative AI mostly sat on the side of the desk\u2026 Agentic AI moves from responding to initiating.\u201d In manufacturing plants, the firm\u2019s agents detect anomalies, recommend corrective actions and log decisions, reducing operator cycles by 30% to 40%. \u201cWe are heading toward workplaces where 70% to 80% of routine activity is executed autonomously,\u201d Mahurkar adds.<\/p>\n<p>Enterprise software platforms are evolving in parallel. Zoom has announced AI updates across Meetings, Team Chat, Docs, Phone, Whiteboard and Contact Center, adding agentic capabilities that allow its AI Companion to manage calendars, generate clips and assist with writing. \u201cAI Companion is evolving from a personal assistant to being truly agentic, which signals a major leap forward in how AI can enhance productivity and collaboration at work,\u201d says Smita Hashim, Zoom\u2019s chief product officer. Nvidia and Capgemini are building 100 bespoke AI agents tailored for automotive, financial services, life sciences, telecommunications and manufacturing.<\/p>\n<p>India is also exporting its own agentic systems. Food-delivery platform Zomato has built an internal AI tool called Nugget to handle live chat, natural-voice support, ticketing workflows and quality audits. \u201cBuilt three years as an internal tool, Nugget now powers 15 million support interactions per month for Zomato, Blinkit and Hyperpure,\u201d founder and CEO Deepinder Goyal says. Zomato Labs has made the system available to external businesses, offering it free in some cases for the remainder of existing agentic AI contracts.<\/p>\n<h4 class=\"wp-block-heading\"><strong>Confusion inside companies<\/strong><\/h4>\n<p>Despite rapid deployment, understanding of AI\u2019s limits has not kept pace. IWG\u2019s research shows that while workers welcome AI for reducing administrative burdens, clarity around oversight and accountability often lags. Employees are comfortable handing routine tasks to AI but hesitate when decisions involve financial risk, compliance or performance evaluation. Some fear being held responsible for mistakes produced by automated systems.<\/p>\n<p>Managers share similar concerns. A study by Harvard Business Review Analytic Services found that many executives do not yet trust AI to autonomously manage core processes. Their reservations include uncertainty about accuracy, lack of explainability and potential regulatory exposure.<\/p>\n<p>Real-world incidents have reinforced that caution. In Australia, Deloitte refunded fees to the federal government after an AI system used in a public-sector engagement produced flawed outputs. Responsibility ultimately rested with the people overseeing the technology.<br \/>\nGlobal monitoring shows a rise in reported AI-related errors and controversies. Jared Spataro, who oversees modern-work initiatives at Microsoft, says the conversation inside organisations has shifted. \u201cOrganisations are asking not how to start with AI, but how to manage and govern it responsibly at scale.\u201d<\/p>\n<p>IWG\u2019s findings suggest AI is reshaping management itself. As administrative work is absorbed by AI copilots, managers are spending less time supervising tasks and more time coordinating people and systems. \u201cThe role of managers will increasingly be one of orchestration, focusing on fostering human-AI collaboration,\u201d the report says.<\/p>\n<p>The shift is also affecting skills. Citing World Economic Forum data, IWG notes that 40% of existing skill sets are expected to change within five years. Employers are placing greater emphasis on skills-based hiring and continuous learning. \u201cHybrid workers will stack \u2018micro-certifications\u2019 instead of relying on traditional degrees,\u201d the report says. At the same time, Gallup estimates global productivity losses of $438 billion a year due to disengagement, highlighting the risk of poorly managed automation.<\/p>\n<h4 class=\"wp-block-heading\"><strong>Labour market in motion<\/strong><\/h4>\n<p>AI is reshaping labour markets alongside workflows. The US Federal Reserve reports slower hiring for entry-level administrative and clerical roles as automation absorbs repetitive work. A Reuters\/Ipsos poll finds that 71% of Americans fear AI will \u201cput too many people out of work permanently\u201d.<\/p>\n<p>The World Economic Forum estimates that nearly two-thirds of jobs globally will be disrupted in some way as AI alters tasks and responsibilities. Roles built around routine work face the greatest exposure, while jobs requiring judgement, creativity or physical skills appear more resilient.<\/p>\n<p>Amazon illustrates how large organisations are responding. In a letter to employees, CEO Andy Jassy writes, \u201cToday, in virtually every corner of the company, we\u2019re using generative AI.\u201d He describes AI\u2019s role in Alexa+, shopping recommendations, advertising and customer service. Amazon has more than 1,000 generative AI applications built or in progress. As deployment expands, Jassy says, \u201cWe will need fewer people doing some of the jobs that are being done today, and more people doing other types of jobs.\u201d<\/p>\n<p>Across the technology sector, restructuring reflects similar dynamics. Meta has cut around 20,000 jobs since 2023. Amazon has reduced roles across Alexa, AWS and Prime Video. Google has trimmed engineering and support teams while investing heavily in AI. Accenture has reduced staff even as it hires tens of thousands for AI-focused roles. In India, TCS has reduced campus hiring as productivity gains from AI tools increase.<\/p>\n<p>At the same time, AI adoption is creating new categories of work. More than one in ten companies expect AI to increase hiring in areas such as model governance, agent orchestration and AI oversight, roles that barely existed a few years ago. Depa of EY says middle managers may feel the most pressure, as coordination and monitoring tasks increasingly fall to AI systems. The coming year will test how organisations and workers respond to technologies that are no longer tools at the edge of work, but collaborators embedded inside it.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-9d56c19 elementor-hidden-phone\" data-id=\"9d56c19\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d5724f elementor-widget elementor-widget-stm_sidebar\" data-id=\"9d5724f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"stm_sidebar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"stm_sidebar consulting_elementor_sidebar\">\n\n            \t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"17483\" class=\"elementor elementor-17483\" data-elementor-post-type=\"stm_vc_sidebar\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-86c5a23 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"86c5a23\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-86c64eb\" data-id=\"86c64eb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c694df elementor-widget elementor-widget-heading\" data-id=\"9c694df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Other Press Articles<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6853d8a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6853d8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecc6a9d elementor-widget elementor-widget-stm_news\" data-id=\"ecc6a9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"stm_news.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div 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2026 January 3, 2026 Posted by: AscentHR Categories: In the Press, Industry Story No Comments Published in From creating new categories of skill sets to reshaping how work is structured, AI will enter a new phase of adoption at the workplace this year. 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