{"id":35542,"date":"2025-10-30T09:34:04","date_gmt":"2025-10-30T04:04:04","guid":{"rendered":"https:\/\/ascent-hr.com\/?p=35542"},"modified":"2026-08-27T13:40:13","modified_gmt":"2026-08-27T08:10:13","slug":"delivering-delight-through-experience-led-service-models","status":"publish","type":"post","link":"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/delivering-delight-through-experience-led-service-models\/","title":{"rendered":"Delivering Delight through Experience-Led Service Models"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"35542\" class=\"elementor elementor-35542\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-16b11c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16b11c2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-28b1e021\" data-id=\"28b1e021\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56af5236 elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"56af5236\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"back-to-previous\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper icon_align_row  \">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/resources\/blogs\/\" title=\"go back to blogs\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-circle-left\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Back<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-386032dd elementor-widget elementor-widget-html\" data-id=\"386032dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"text\/javascript\"> \n \njQuery(document).ready(function() {\n    jQuery('#back-to-previous').on('click', function() {\n      window.history.go(-1); \n      return false;\n    });\n});\n \n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9d53dbb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9d53dbb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9d545f6\" data-id=\"9d545f6\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d056047 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"d056047\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading no_stripe consulting_heading_font  text_align_left has_subtitle\" ><h1 style=\"text-align: left;line-height: 50px;font-weight:700\" class=\"consulting-custom-title\">Delivering Delight through Experience-Led Service Models<span class=\"subtitle\">By <b>Kranthi Kumar<\/b>, Experience Transformation Leader, AscentHR Technologies<\/span><\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d54bbc elementor-widget elementor-widget-stm_post_details\" data-id=\"9d54bbc\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"press\" data-widget_type=\"stm_post_details.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"post_details_wr  consulting_elementor_post_details\">\n    \n<div class=\"stm_post_info\">\n\t<div class=\"stm_post_details clearfix\">\n\t\t<ul class=\"clearfix\">\n\t\t\t<li class=\"post_date\">\n\t\t\t\t<i class=\"fa fa fa-clock-o\"><\/i>\n\t\t\t\tOctober 30, 2025\t\t\t<\/li>\n\t\t\t<li class=\"post_by\">Posted by:\t\t\t\t<span>AscentHR<\/span>\n\t\t\t<\/li>\n\t\t\t<li class=\"post_cat\">Categories:\t\t\t\t<span>Authored Article, In the Press<\/span>\n\t\t\t<\/li>\n\t\t<\/ul>\n\t\t<div class=\"comments_num\">\n\t\t\t<a href=\"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/delivering-delight-through-experience-led-service-models\/#respond\"><i class=\"fa fa-comment-o\"><\/i>No Comments <\/a>\n\t\t<\/div>\n\t<\/div>\n\t\t\t<div class=\"post_thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"988\" height=\"550\" src=\"https:\/\/ascent-hr.com\/wp-content\/uploads\/2025\/10\/APN-News_in_the_press-988x550.webp\" class=\"attachment-consulting-image-1110x550-croped size-consulting-image-1110x550-croped wp-post-image\" alt=\"\" srcset=\"https:\/\/ascent-hr.com\/wp-content\/uploads\/2025\/10\/APN-News_in_the_press-988x550.webp 988w, https:\/\/ascent-hr.com\/wp-content\/uploads\/2025\/10\/APN-News_in_the_press-350x195.webp 350w\" sizes=\"auto, (max-width: 988px) 100vw, 988px\" \/>\t\t<\/div>\n\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cb6113e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cb6113e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-a363c59\" data-id=\"a363c59\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a2925f8 elementor-widget elementor-widget-heading\" data-id=\"a2925f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Published in<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-de43b20 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"de43b20\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-0b78a4a\" data-id=\"0b78a4a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8f5f335 elementor-widget elementor-widget-image\" data-id=\"8f5f335\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"210\" height=\"60\" src=\"https:\/\/ascent-hr.com\/wp-content\/uploads\/2024\/07\/Apnnews.webp\" class=\"attachment-medium size-medium wp-image-28555\" alt=\"APN News publication logo\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-da938d2 elementor-widget elementor-widget-text-editor\" data-id=\"da938d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For decades, Service Level Agreements (SLAs) have been the backbone of IT and service delivery contracts. They brought predictability and accountability, defining uptime, restoration timelines, and incident handling. SLAs enabled scale and operational discipline.<\/p>\n<p>But today, SLAs alone no longer suffice. Users expect more than speed and availability; they expect experiences that are seamless, empathetic, and friction-free. This shift has revealed a gap\u2014services may meet contractual targets but still leave users dissatisfied.<\/p>\n<p>As Everest Group noted, \u201c<em>while most enterprises consistently meet SLA performance objectives, their employees still report frustration with IT services, highlighting a clear disconnect between SLA compliance and user experience.<\/em>\u201d This is the \u201cwatermelon effect\u201d &#8211; dashboards look green, but user sentiment is red.<\/p>\n<h4 class=\"p1\"><b>Why SLAs Fall Short<\/b><\/h4>\n<p class=\"p1\">SLAs measure activities, not impact. A 99.9% uptime SLA may look impressive, but downtime during a critical meeting can cause disproportionate damage. More importantly, SLAs rarely capture the human side: Was the process simple? Did the employee feel supported? Did the outcome inspire trust?<\/p>\n<p class=\"p1\">As John DuBois of NTT Data remarked, <i>\u201cSLAs may appear green\u2014but user frustration often lurks underneath.\u201d<\/i><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-120a5d9 elementor-widget elementor-widget-text-editor\" data-id=\"120a5d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"p1\"><b>The Rise of XLAs<\/b><\/h4>\n<p class=\"p1\">To bridge this gap, organizations are adopting Experience Level Agreements (XLAs). Unlike SLAs, which track operational outputs, XLAs measure perceptions and outcomes\u2014whether services delivered real value to users.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-bc095de elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bc095de\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a7d7139\" data-id=\"a7d7139\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f657bdd elementor-widget elementor-widget-text-editor\" data-id=\"f657bdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Forrester Research defines XLAs as agreements that <i>\u201cquantify employee technology experience, monitor it, and link it to business outcomes.\u201d<\/i> This ties service delivery directly to productivity, engagement, and satisfaction\u2014the outcomes business leaders value most.<\/p>\n<p class=\"p1\">Key aspects include:<\/p>\n<p><b>\u2022 User-centric metrics<\/b> like NPS, CES, and ESAT.<\/p>\n<p><b>\u2022 Real-time feedback loops<\/b> capturing sentiment.<\/p>\n<p><b>\u2022 Integration with SLAs<\/b>, ensuring balance between reliability and experience.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ef3a634\" data-id=\"ef3a634\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76da1ba elementor-widget elementor-widget-image\" data-id=\"76da1ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"848\" src=\"https:\/\/ascent-hr.com\/wp-content\/uploads\/2025\/10\/Enhancing-service-agreements-1024x848.webp\" class=\"attachment-large size-large wp-image-35643\" alt=\"Enhancing service agreements\" srcset=\"https:\/\/ascent-hr.com\/wp-content\/uploads\/2025\/10\/Enhancing-service-agreements-1024x848.webp 1024w, https:\/\/ascent-hr.com\/wp-content\/uploads\/2025\/10\/Enhancing-service-agreements-300x249.webp 300w, https:\/\/ascent-hr.com\/wp-content\/uploads\/2025\/10\/Enhancing-service-agreements-768x636.webp 768w, https:\/\/ascent-hr.com\/wp-content\/uploads\/2025\/10\/Enhancing-service-agreements-900x746.webp 900w, https:\/\/ascent-hr.com\/wp-content\/uploads\/2025\/10\/Enhancing-service-agreements.webp 1120w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-a66bed2 elementor-widget elementor-widget-text-editor\" data-id=\"a66bed2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"p1\"><b>Why XLAs Matter Now<\/b><\/h4>\n<p class=\"p1\">Adopting XLAs isn\u2019t about \u201csoft\u201d measures &#8211; it\u2019s about business impact. Bain &amp; Company research shows that even a 5% improvement in retention can raise profits by 25\u2013100%. Internally, better employee experiences drive engagement, productivity, and loyalty.<\/p>\n<p class=\"p1\">In service delivery, XLAs create three advantages:<\/p>\n<p>1. <b>Closer alignment with business goals<\/b> \u2013 tying service quality to outcomes like productivity and retention.<\/p>\n<p>2. <b>Cultural shift in service delivery<\/b> \u2013 moving from ticket resolution to empathy-driven support.<\/p>\n<p>3. <b>Innovation and shared accountability<\/b> \u2013 encouraging providers to take responsibility for outcomes, not just processes.<\/p>\n<h4 class=\"p1\"><b>Making XLAs Work in Practice<\/b><\/h4>\n<p class=\"p1\">Transitioning from SLAs to XLAs requires more than new metrics\u2014it demands a redesign of service delivery. A hybrid model is emerging as the practical way forward.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3de351c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3de351c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0ec4521\" data-id=\"0ec4521\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f0a1e58 elementor-widget elementor-widget-text-editor\" data-id=\"f0a1e58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"p1\"><b>Hybrid SLA\u2013XLA Model: 5 Key Steps<\/b><\/h4>\n<p>1. <b>Adopt a Hybrid Model<\/b> \u2013 Use SLAs for reliability and XLAs for relevance, supported by dashboards that display both operational and experiential metrics.<\/p>\n<p>2. <b>Invest in Feedback Mechanisms<\/b> \u2013 Deploy real-time sentiment tools and encourage feedback beyond closure surveys.<\/p>\n<p>3. <b>Train Teams for Empathy<\/b> \u2013 Shift from ticket-based thinking to user-centric problem solving; reward behaviours that build trust and satisfaction.<\/p>\n<p>4. <b>Align XLAs with Business KPIs<\/b> \u2013 Connect experience metrics to outcomes such as productivity, digital adoption, and retention.<\/p>\n<p>5. <b>Pilot and Iterate<\/b> \u2013 Start small in one service area, refine based on insights, and scale gradually across functions.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-169425d\" data-id=\"169425d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6cee371 elementor-widget elementor-widget-image\" data-id=\"6cee371\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"962\" src=\"https:\/\/ascent-hr.com\/wp-content\/uploads\/2025\/10\/Hybrid-SLA-XLA-Implementation-Cycle-1024x962.webp\" class=\"attachment-large size-large wp-image-35644\" alt=\"Hybrid SLA-XLA Implementation Cycle\" srcset=\"https:\/\/ascent-hr.com\/wp-content\/uploads\/2025\/10\/Hybrid-SLA-XLA-Implementation-Cycle-1024x962.webp 1024w, https:\/\/ascent-hr.com\/wp-content\/uploads\/2025\/10\/Hybrid-SLA-XLA-Implementation-Cycle-300x282.webp 300w, https:\/\/ascent-hr.com\/wp-content\/uploads\/2025\/10\/Hybrid-SLA-XLA-Implementation-Cycle-768x721.webp 768w, https:\/\/ascent-hr.com\/wp-content\/uploads\/2025\/10\/Hybrid-SLA-XLA-Implementation-Cycle-900x845.webp 900w, https:\/\/ascent-hr.com\/wp-content\/uploads\/2025\/10\/Hybrid-SLA-XLA-Implementation-Cycle.webp 1056w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b42a76 elementor-widget elementor-widget-text-editor\" data-id=\"8b42a76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"p1\"><b>From Efficiency to Delight<\/b><\/h4>\n<p class=\"p1\">SLAs will always matter for operational consistency. But in a digital-first world, consistency without empathy falls short. XLAs extend the service model by ensuring interactions are judged not just by speed of resolution but by how they make users feel.<\/p>\n<p class=\"p1\">This evolution &#8211; from SLA to XLA &#8211; is more than a shift in measurement. It signals a transition to people-centric services where success is measured in trust built and value delivered. Organizations that master this hybrid approach &#8211; balancing SLAs for reliability with XLAs for relevance &#8211; will move beyond efficiency to deliver true customer delight.<\/p>\n<p class=\"p1\">That is the future of business services.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4afd74 elementor-widget elementor-widget-text-editor\" data-id=\"e4afd74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5 class=\"p1\" style=\"margin: 7px 0;\"><strong>About the Author<\/strong><\/h5>\n<p class=\"p1\"><strong>Kranthi Kumar<\/strong> is a delivery leader at <span class=\"s1\">AscentHR Technologies<\/span> with over 25 years of experience in IT, service delivery, and project management. He has led large-scale transformation programs and brings a practitioner\u2019s perspective on building service models that balance operational efficiency with user experience.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-9d56c19 elementor-hidden-tablet elementor-hidden-phone\" data-id=\"9d56c19\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d5724f elementor-widget elementor-widget-stm_sidebar\" data-id=\"9d5724f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"stm_sidebar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"stm_sidebar consulting_elementor_sidebar\">\n\n            \t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"17483\" class=\"elementor elementor-17483\" data-elementor-post-type=\"stm_vc_sidebar\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-86c5a23 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"86c5a23\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-86c64eb\" data-id=\"86c64eb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c694df elementor-widget elementor-widget-heading\" data-id=\"9c694df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Other Press Articles<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6853d8a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6853d8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecc6a9d elementor-widget elementor-widget-stm_news\" data-id=\"ecc6a9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"stm_news.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"consulting_posts_box consulting_elementor_posts\n\t\t\t\tlist\t\t\t\t\">\n\t\t\t\t\t<ul class=\"consulting_posts posts_per_row_\">\n\t\t\t\t\t\t<li class=\"post_item\">\n\t<div class=\"post_inner\">\n\t\t\t\t<div class=\"news_item_info\">\n\t\t\t<h5 class=\"news_item_title line_none\">\n\t\t\t\t<a href=\"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/bridging-the-ai-gap-neutralizes-the-risks-of-shadow-it\/\">Bridging the AI gap neutralizes the risks of Shadow IT<\/a>\n\t\t\t<\/h5>\n\t\t\t\t\t\t<div class=\"news_info_bottom\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/li>\n\n<li class=\"post_item\">\n\t<div class=\"post_inner\">\n\t\t\t\t<div class=\"news_item_info\">\n\t\t\t<h5 class=\"news_item_title line_none\">\n\t\t\t\t<a href=\"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/the-growing-gap-between-education-employability-in-young-india\/\">The Growing Gap Between Education &#038; Employability in Young India<\/a>\n\t\t\t<\/h5>\n\t\t\t\t\t\t<div class=\"news_info_bottom\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/li>\n\n<li class=\"post_item\">\n\t<div class=\"post_inner\">\n\t\t\t\t<div class=\"news_item_info\">\n\t\t\t<h5 class=\"news_item_title line_none\">\n\t\t\t\t<a href=\"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/ascenthr-appoints-shivaprasad-mundakana-as-chro\/\">AscentHR Appoints Shivaprasad Mundakana as CHRO<\/a>\n\t\t\t<\/h5>\n\t\t\t\t\t\t<div class=\"news_info_bottom\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/li>\n\n<li class=\"post_item\">\n\t<div class=\"post_inner\">\n\t\t\t\t<div class=\"news_item_info\">\n\t\t\t<h5 class=\"news_item_title line_none\">\n\t\t\t\t<a href=\"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/how-ai-is-reshaping-hiring-without-replacing-human-decision-making\/\">How AI is reshaping hiring without replacing human decision making<\/a>\n\t\t\t<\/h5>\n\t\t\t\t\t\t<div class=\"news_info_bottom\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/li>\n\n<li class=\"post_item\">\n\t<div class=\"post_inner\">\n\t\t\t\t<div class=\"news_item_info\">\n\t\t\t<h5 class=\"news_item_title line_none\">\n\t\t\t\t<a href=\"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/ascenthr-acquires-os-hrs-to-strengthen-apac-payroll-leadership\/\">AscentHR acquires OS HRS to strengthen APAC payroll leadership<\/a>\n\t\t\t<\/h5>\n\t\t\t\t\t\t<div class=\"news_info_bottom\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/li>\n\n<li class=\"post_item\">\n\t<div class=\"post_inner\">\n\t\t\t\t<div class=\"news_item_info\">\n\t\t\t<h5 class=\"news_item_title line_none\">\n\t\t\t\t<a href=\"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/from-compliance-to-competitive-advantage-a-ceos-perspective-on-navigating-indias-new-labour-codes\/\">From Compliance to Competitive Advantage: A CEO\u2019s Perspective on Navigating India\u2019s New Labour Codes<\/a>\n\t\t\t<\/h5>\n\t\t\t\t\t\t<div class=\"news_info_bottom\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/li>\n\n<li class=\"post_item\">\n\t<div class=\"post_inner\">\n\t\t\t\t<div class=\"news_item_info\">\n\t\t\t<h5 class=\"news_item_title line_none\">\n\t\t\t\t<a href=\"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/phs-future-of-work-means-more-empathy-less-burnout\/\">PH\u2019s Future of Work Means More Empathy, Less Burnout<\/a>\n\t\t\t<\/h5>\n\t\t\t\t\t\t<div class=\"news_info_bottom\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/li>\n\n<li class=\"post_item\">\n\t<div class=\"post_inner\">\n\t\t\t\t<div class=\"news_item_info\">\n\t\t\t<h5 class=\"news_item_title line_none\">\n\t\t\t\t<a href=\"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/why-organisations-are-re-evaluating-workplace-flexibility\/\">Why organisations are re-evaluating workplace flexibility<\/a>\n\t\t\t<\/h5>\n\t\t\t\t\t\t<div class=\"news_info_bottom\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/li>\n\n<li class=\"post_item\">\n\t<div class=\"post_inner\">\n\t\t\t\t<div class=\"news_item_info\">\n\t\t\t<h5 class=\"news_item_title line_none\">\n\t\t\t\t<a href=\"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/international-hr-day-chros-share-the-biggest-workplace-shifts-employees-must-prepare-for\/\">International HR Day: CHROs share the biggest workplace shifts employees must prepare for<\/a>\n\t\t\t<\/h5>\n\t\t\t\t\t\t<div class=\"news_info_bottom\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/li>\n\n<li class=\"post_item\">\n\t<div class=\"post_inner\">\n\t\t\t\t<div class=\"news_item_info\">\n\t\t\t<h5 class=\"news_item_title line_none\">\n\t\t\t\t<a href=\"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/succession-planning-the-strategic-imperative-for-sustainable-leadership\/\">Succession Planning \u2013 The Strategic Imperative for Sustainable Leadership<\/a>\n\t\t\t<\/h5>\n\t\t\t\t\t\t<div class=\"news_info_bottom\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/li>\n\n\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-254f96c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"254f96c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-35b4dfe\" data-id=\"35b4dfe\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3e7bd05 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e7bd05\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5222e8b\" data-id=\"5222e8b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3b6559 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"a3b6559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left title_no_stripe\" ><div style=\"font-size: 16px;color: #ffffff;text-align: left;font-weight:700\" class=\"consulting-custom-title\">How can we help you?\n<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa74b16 elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"aa74b16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper icon_align_  \">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"\/contact\/\" title=\"Link to contact form\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone-square-alt\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">contact Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-03dafc5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"03dafc5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t    \n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Back Delivering Delight through Experience-Led Service ModelsBy Kranthi Kumar, Experience Transformation Leader, AscentHR Technologies October 30, 2025 Posted by: AscentHR Categories: Authored Article, In the Press No Comments Published in For decades, Service Level Agreements (SLAs) have been the backbone of IT and service delivery contracts. They brought predictability and accountability, defining uptime, restoration timelines,<\/p>\n","protected":false},"author":2,"featured_media":35642,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[280,158],"tags":[],"categories_case_studies":[],"class_list":["post-35542","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-authored-article","category-in-the-press"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Delivering Delight through Experience-Led Service Models - AscentHR<\/title>\n<meta name=\"description\" content=\"Discover how experience-led service models can enhance customer satisfaction and drive business success. Explore insights and strategies for delivering delight.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/delivering-delight-through-experience-led-service-models\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivering Delight through Experience-Led Service Models - AscentHR\" \/>\n<meta property=\"og:description\" content=\"Discover how experience-led service models can enhance customer satisfaction and drive business success. Explore insights and strategies for delivering delight.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/delivering-delight-through-experience-led-service-models\/\" \/>\n<meta property=\"og:site_name\" content=\"AscentHR\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AscentHR.Ind\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-10-30T04:04:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-27T08:10:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ascent-hr.com\/wp-content\/uploads\/2025\/10\/APN-News_in_the_press.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"988\" \/>\n\t<meta property=\"og:image:height\" content=\"583\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"AscentHR\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@AscentHR1\" \/>\n<meta name=\"twitter:site\" content=\"@AscentHR1\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"AscentHR\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/resources\\\/in-the-press\\\/delivering-delight-through-experience-led-service-models\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/resources\\\/in-the-press\\\/delivering-delight-through-experience-led-service-models\\\/\"},\"author\":{\"name\":\"AscentHR\",\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/#\\\/schema\\\/person\\\/bd81140dba0ca1dbab99b09b05a98110\"},\"headline\":\"Delivering Delight through Experience-Led Service Models\",\"datePublished\":\"2025-10-30T04:04:04+00:00\",\"dateModified\":\"2026-08-27T08:10:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/resources\\\/in-the-press\\\/delivering-delight-through-experience-led-service-models\\\/\"},\"wordCount\":781,\"publisher\":{\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/resources\\\/in-the-press\\\/delivering-delight-through-experience-led-service-models\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ascent-hr.com\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/APN-News_in_the_press.webp\",\"articleSection\":[\"Authored Article\",\"In the Press\"],\"inLanguage\":\"en-PH\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/resources\\\/in-the-press\\\/delivering-delight-through-experience-led-service-models\\\/\",\"url\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/resources\\\/in-the-press\\\/delivering-delight-through-experience-led-service-models\\\/\",\"name\":\"Delivering Delight through Experience-Led Service Models - AscentHR\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/resources\\\/in-the-press\\\/delivering-delight-through-experience-led-service-models\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/resources\\\/in-the-press\\\/delivering-delight-through-experience-led-service-models\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ascent-hr.com\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/APN-News_in_the_press.webp\",\"datePublished\":\"2025-10-30T04:04:04+00:00\",\"dateModified\":\"2026-08-27T08:10:13+00:00\",\"description\":\"Discover how experience-led service models can enhance customer satisfaction and drive business success. Explore insights and strategies for delivering delight.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/resources\\\/in-the-press\\\/delivering-delight-through-experience-led-service-models\\\/#breadcrumb\"},\"inLanguage\":\"en-PH\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/resources\\\/in-the-press\\\/delivering-delight-through-experience-led-service-models\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-PH\",\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/resources\\\/in-the-press\\\/delivering-delight-through-experience-led-service-models\\\/#primaryimage\",\"url\":\"https:\\\/\\\/ascent-hr.com\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/APN-News_in_the_press.webp\",\"contentUrl\":\"https:\\\/\\\/ascent-hr.com\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/APN-News_in_the_press.webp\",\"width\":988,\"height\":583},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/resources\\\/in-the-press\\\/delivering-delight-through-experience-led-service-models\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Resources\",\"item\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/category\\\/resources\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"In the Press\",\"item\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/category\\\/resources\\\/in-the-press\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Authored Article\",\"item\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/category\\\/resources\\\/in-the-press\\\/authored-article\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Delivering Delight through Experience-Led Service Models\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/#website\",\"url\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/\",\"name\":\"AscentHR\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-PH\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/#organization\",\"name\":\"AscentHR\",\"url\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-PH\",\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/ascent-hr.com\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/ascenthr.png\",\"contentUrl\":\"https:\\\/\\\/ascent-hr.com\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/ascenthr.png\",\"width\":590,\"height\":170,\"caption\":\"AscentHR\"},\"image\":{\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/AscentHR.Ind\\\/\",\"https:\\\/\\\/x.com\\\/AscentHR1\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/ascenthr\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-ph\\\/#\\\/schema\\\/person\\\/bd81140dba0ca1dbab99b09b05a98110\",\"name\":\"AscentHR\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-PH\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/74c3be65684078bcc4e83704c6c0e0de872a01cb754c0b569a600718b66ba16d?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/74c3be65684078bcc4e83704c6c0e0de872a01cb754c0b569a600718b66ba16d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/74c3be65684078bcc4e83704c6c0e0de872a01cb754c0b569a600718b66ba16d?s=96&d=mm&r=g\",\"caption\":\"AscentHR\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Delivering Delight through Experience-Led Service Models - AscentHR","description":"Discover how experience-led service models can enhance customer satisfaction and drive business success. Explore insights and strategies for delivering delight.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/delivering-delight-through-experience-led-service-models\/","og_locale":"en_US","og_type":"article","og_title":"Delivering Delight through Experience-Led Service Models - AscentHR","og_description":"Discover how experience-led service models can enhance customer satisfaction and drive business success. Explore insights and strategies for delivering delight.","og_url":"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/delivering-delight-through-experience-led-service-models\/","og_site_name":"AscentHR","article_publisher":"https:\/\/www.facebook.com\/AscentHR.Ind\/","article_published_time":"2025-10-30T04:04:04+00:00","article_modified_time":"2026-08-27T08:10:13+00:00","og_image":[{"width":988,"height":583,"url":"https:\/\/ascent-hr.com\/wp-content\/uploads\/2025\/10\/APN-News_in_the_press.webp","type":"image\/webp"}],"author":"AscentHR","twitter_card":"summary_large_image","twitter_creator":"@AscentHR1","twitter_site":"@AscentHR1","twitter_misc":{"Written by":"AscentHR","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/delivering-delight-through-experience-led-service-models\/#article","isPartOf":{"@id":"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/delivering-delight-through-experience-led-service-models\/"},"author":{"name":"AscentHR","@id":"https:\/\/ascent-hr.com\/en-ph\/#\/schema\/person\/bd81140dba0ca1dbab99b09b05a98110"},"headline":"Delivering Delight through Experience-Led Service Models","datePublished":"2025-10-30T04:04:04+00:00","dateModified":"2026-08-27T08:10:13+00:00","mainEntityOfPage":{"@id":"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/delivering-delight-through-experience-led-service-models\/"},"wordCount":781,"publisher":{"@id":"https:\/\/ascent-hr.com\/en-ph\/#organization"},"image":{"@id":"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/delivering-delight-through-experience-led-service-models\/#primaryimage"},"thumbnailUrl":"https:\/\/ascent-hr.com\/wp-content\/uploads\/2025\/10\/APN-News_in_the_press.webp","articleSection":["Authored Article","In the Press"],"inLanguage":"en-PH"},{"@type":"WebPage","@id":"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/delivering-delight-through-experience-led-service-models\/","url":"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/delivering-delight-through-experience-led-service-models\/","name":"Delivering Delight through Experience-Led Service Models - AscentHR","isPartOf":{"@id":"https:\/\/ascent-hr.com\/en-ph\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/delivering-delight-through-experience-led-service-models\/#primaryimage"},"image":{"@id":"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/delivering-delight-through-experience-led-service-models\/#primaryimage"},"thumbnailUrl":"https:\/\/ascent-hr.com\/wp-content\/uploads\/2025\/10\/APN-News_in_the_press.webp","datePublished":"2025-10-30T04:04:04+00:00","dateModified":"2026-08-27T08:10:13+00:00","description":"Discover how experience-led service models can enhance customer satisfaction and drive business success. Explore insights and strategies for delivering delight.","breadcrumb":{"@id":"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/delivering-delight-through-experience-led-service-models\/#breadcrumb"},"inLanguage":"en-PH","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/delivering-delight-through-experience-led-service-models\/"]}]},{"@type":"ImageObject","inLanguage":"en-PH","@id":"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/delivering-delight-through-experience-led-service-models\/#primaryimage","url":"https:\/\/ascent-hr.com\/wp-content\/uploads\/2025\/10\/APN-News_in_the_press.webp","contentUrl":"https:\/\/ascent-hr.com\/wp-content\/uploads\/2025\/10\/APN-News_in_the_press.webp","width":988,"height":583},{"@type":"BreadcrumbList","@id":"https:\/\/ascent-hr.com\/en-ph\/resources\/in-the-press\/delivering-delight-through-experience-led-service-models\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Resources","item":"https:\/\/ascent-hr.com\/en-ph\/category\/resources\/"},{"@type":"ListItem","position":2,"name":"In the Press","item":"https:\/\/ascent-hr.com\/en-ph\/category\/resources\/in-the-press\/"},{"@type":"ListItem","position":3,"name":"Authored Article","item":"https:\/\/ascent-hr.com\/en-ph\/category\/resources\/in-the-press\/authored-article\/"},{"@type":"ListItem","position":4,"name":"Delivering Delight through Experience-Led Service Models"}]},{"@type":"WebSite","@id":"https:\/\/ascent-hr.com\/en-ph\/#website","url":"https:\/\/ascent-hr.com\/en-ph\/","name":"AscentHR","description":"","publisher":{"@id":"https:\/\/ascent-hr.com\/en-ph\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ascent-hr.com\/en-ph\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-PH"},{"@type":"Organization","@id":"https:\/\/ascent-hr.com\/en-ph\/#organization","name":"AscentHR","url":"https:\/\/ascent-hr.com\/en-ph\/","logo":{"@type":"ImageObject","inLanguage":"en-PH","@id":"https:\/\/ascent-hr.com\/en-ph\/#\/schema\/logo\/image\/","url":"https:\/\/ascent-hr.com\/wp-content\/uploads\/2023\/08\/ascenthr.png","contentUrl":"https:\/\/ascent-hr.com\/wp-content\/uploads\/2023\/08\/ascenthr.png","width":590,"height":170,"caption":"AscentHR"},"image":{"@id":"https:\/\/ascent-hr.com\/en-ph\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/AscentHR.Ind\/","https:\/\/x.com\/AscentHR1","https:\/\/www.linkedin.com\/company\/ascenthr\/"]},{"@type":"Person","@id":"https:\/\/ascent-hr.com\/en-ph\/#\/schema\/person\/bd81140dba0ca1dbab99b09b05a98110","name":"AscentHR","image":{"@type":"ImageObject","inLanguage":"en-PH","@id":"https:\/\/secure.gravatar.com\/avatar\/74c3be65684078bcc4e83704c6c0e0de872a01cb754c0b569a600718b66ba16d?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/74c3be65684078bcc4e83704c6c0e0de872a01cb754c0b569a600718b66ba16d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/74c3be65684078bcc4e83704c6c0e0de872a01cb754c0b569a600718b66ba16d?s=96&d=mm&r=g","caption":"AscentHR"}}]}},"_links":{"self":[{"href":"https:\/\/ascent-hr.com\/en-ph\/wp-json\/wp\/v2\/posts\/35542","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ascent-hr.com\/en-ph\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ascent-hr.com\/en-ph\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ascent-hr.com\/en-ph\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ascent-hr.com\/en-ph\/wp-json\/wp\/v2\/comments?post=35542"}],"version-history":[{"count":35,"href":"https:\/\/ascent-hr.com\/en-ph\/wp-json\/wp\/v2\/posts\/35542\/revisions"}],"predecessor-version":[{"id":43250,"href":"https:\/\/ascent-hr.com\/en-ph\/wp-json\/wp\/v2\/posts\/35542\/revisions\/43250"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ascent-hr.com\/en-ph\/wp-json\/wp\/v2\/media\/35642"}],"wp:attachment":[{"href":"https:\/\/ascent-hr.com\/en-ph\/wp-json\/wp\/v2\/media?parent=35542"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ascent-hr.com\/en-ph\/wp-json\/wp\/v2\/categories?post=35542"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ascent-hr.com\/en-ph\/wp-json\/wp\/v2\/tags?post=35542"},{"taxonomy":"categories_case_studies","embeddable":true,"href":"https:\/\/ascent-hr.com\/en-ph\/wp-json\/wp\/v2\/categories_case_studies?post=35542"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}