{"id":21689,"date":"2023-10-01T07:48:46","date_gmt":"2023-10-01T07:48:46","guid":{"rendered":"https:\/\/ascent-hr.com\/?page_id=21689"},"modified":"2026-08-27T14:00:12","modified_gmt":"2026-08-27T08:30:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/ascent-hr.com\/en-my\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"21689\" class=\"elementor elementor-21689\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-525acfe4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"525acfe4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d30b69f\" data-id=\"d30b69f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-05bff27 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"05bff27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left\" ><h1 style=\"text-align: left\" class=\"consulting-custom-title\">FAQ<\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c574ce7 elementor-widget elementor-widget-text-editor\" data-id=\"c574ce7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you have a HR or salary related question, please reach out to your company\u2019s HR team for further clarifications. As the payroll operations are processed based on the inputs provided by your HR, they will be in a better position to address your concerns more effectively.<\/p>\n<p>Here\u2019s a selected list of resources that might help you get the information you need.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2a142d elementor-widget elementor-widget-vc_custom_heading\" data-id=\"f2a142d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left stripe_bottom\" ><h2 style=\"text-align: left\" class=\"consulting-custom-title\">Login Related Queries\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1b8e10 elementor-widget elementor-widget-toggle\" data-id=\"e1b8e10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2361\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2361\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Why am I getting an error message saying Invalid Username\/Password?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2361\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2361\"><p>You might have entered incorrect login credentials. Please check if you are using the correct login details and try again.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2362\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2362\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What should I do if I forget my password?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2362\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2362\"><p>Just click on\u00a0<em><strong>Forgot Password<\/strong><\/em>\u00a0on your login page and reset your password.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2363\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2363\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What should I do if my User ID is blocked?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2363\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2363\"><p>The user ID gets blocked only when the user enters an incorrect password thrice. In such cases, you will have to send a request to your company&#8217;s operations team to unblock your ID. Your company&#8217;s operations team will then validate the user and reset the password.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2364\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2364\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is Session Expired (auto logout due to no user activity on the portal)?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2364\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2364\"><p>Please note that inactivity or leaving your browser idle for more than three minutes can cause your session to expire resulting in a session expired message. Please try logging in again.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e41258 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"8e41258\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left stripe_bottom\" ><h2 style=\"text-align: left\" class=\"consulting-custom-title\">Download Related Queries\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a6ba9c elementor-widget elementor-widget-toggle\" data-id=\"8a6ba9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1451\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1451\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How to download my payslip?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1451\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1451\"><p>You can download your payslips from the StoHRM portal under the\u00a0<em><strong>Payroll and Tax\u00a0<\/strong><\/em>section. Look for the\u00a0<em><strong>Payslip<\/strong><\/em>\u00a0section and select the year and month to download.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1452\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1452\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How to download my Form-16?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1452\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1452\"><p>You can download your Form-16 from the StoHRM portal under the\u00a0<em><strong>Payroll and Tax<\/strong><\/em>\u00a0section. In the\u00a0<em><strong>Form-16<\/strong><\/em>\u00a0section, select the year to download.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1453\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1453\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is the password to open Form-16<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1453\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1453\"><p class=\"p1\"><span class=\"s1\">Form-16 document is a password protected document. The default password is the combination of your PAN in lowercase and your Date of Birth in DDMMYYYY format.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">For example: If your PAN is ABCPS1234E and date of birth is\u00a001\/01\/1980, then your password will be abcps1234e01011980.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">If you don\u2019t hold a PAN, then the default password is your Date of Birth in DDMMYYYY format to open the Form 16.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1454\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1454\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Where can I find EPFO related forms on StoHRM?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1454\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1454\"><p>Login to StoHRM portal and click on the\u00a0<em><strong>Download<\/strong><\/em>\u00a0section to access a repository of forms related PF, tax, investment declaration, and other miscellaneous forms and information.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b5af17 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"8b5af17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading  consulting_heading_font  text_align_left stripe_bottom\" ><h2 style=\"text-align: left\" class=\"consulting-custom-title\">Payroll Related Queries\n<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58944d8 elementor-widget elementor-widget-toggle\" data-id=\"58944d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9281\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-9281\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I have resigned. When will I receive my experience and relieving letter? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9281\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-9281\"><p>The time frame for receiving these official and important documents depends on the company after an employee has been separated from the company. Please reach out to your HR personnel for support.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9282\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-9282\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I transfer the funds in my PF account to my new PF account? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9282\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-9282\"><p>Please refer to the process flow for filing of online transfer claims available on the\u00a0<a href=\"https:\/\/epfindia.gov.in\/site_docs\/PDFs\/OTCP_PDFs\/ProcessFlowforMembers.pdf\">EPFO\u2019s official website<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9283\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-9283\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I withdraw my PF amount? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9283\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-9283\"><p>PF amount can be withdrawn either fully or partially based on certain circumstances. The withdrawal can be made either online or through physical application process.<\/p>\n<p>For detailed instructions on how to withdraw PF amount under various circumstances, refer to the\u00a0<a href=\"https:\/\/www.epfindia.gov.in\/site_en\/WhichClaimForm.php\">official website of EPFO<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9284\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-9284\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I get my UAN details? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9284\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-9284\"><p class=\"p1\"><span class=\"s1\">Your company should have shared your UAN details with you. Some companies include an employee\u2019s UAN number in the monthly pay slip. If you have not received your UAN number, please reach out to your HR.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Alternatively, you can get your UAN details from <a href=\"https:\/\/www.epfindia.gov.in\/\" target=\"_blank\" rel=\"noopener\">EPFO website<\/a>.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9285\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-9285\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is LOP and how it is calculated? I missed marking my attendance in the previous month, and the amount related to these days was not included in the salary. <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9285\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-9285\"><p><strong>LOP<\/strong>\u00a0or\u00a0<strong>Loss of Pay Days<\/strong>\u00a0is a leave taken by an employee when he or she does not have a sufficient leave balance in their account. It means, salary will not be paid for that particular day or days of absence.<\/p>\n<p>The processing of LOP in the payroll process is based on the inputs we receive during the month from your internal HR or Payroll team. Kindly reach out to them or route your concern to us through your concerned HR so that we can take it forward.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9286\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-9286\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Why is my salary is less or not matching the salary specified in the offer letter? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9286\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-9286\"><p>We diligently take into account your salary structure and also the salary revision, if any. We process your payroll based on the payroll data we receive from your internal HR or Payroll teams. If you feel that there are discrepancies in the salary, please approach your Unit HR or Payroll team for resolution.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74beea7 elementor-widget elementor-widget-html\" data-id=\"74beea7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [{\n    \"@type\": \"Question\",\n    \"name\": \"Why am I getting an error message saying Invalid Username\/Password?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"You might have entered incorrect login credentials. Please check if you are using the correct login details and try again.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"What should I do if I forget my password?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Just click on\u00a0Forgot Password\u00a0on your login page and reset your password.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"What should I do if my User ID is blocked?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"The user ID gets blocked only when the user enters an incorrect password thrice. In such cases, you will have to send a request to your company's operations team to unblock your ID. Your company's operations team will then validate the user and reset the password.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"What is Session Expired (auto logout due to no user activity on the portal)?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Please note that inactivity or leaving your browser idle for more than three minutes can cause your session to expire resulting in a session expired message. Please try logging in again.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"How to download my payslip?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"You can download your payslips from the StoHRM portal under the\u00a0Payroll and Tax\u00a0section. Look for the\u00a0Payslip\u00a0section and select the year and month to download.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"How to download my Form-16?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"You can download your Form-16 from the StoHRM portal under the\u00a0Payroll and Tax\u00a0section. In the\u00a0Form-16\u00a0section, select the year to download.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"What is the password to open Form-16\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Form-16 document is a password protected document. The default password is the combination of your PAN in lowercase and your Date of Birth in DDMMYYYY format. For example: If your PAN is ABCPS1234E and date of birth is\u00a001\/01\/1980, then your password will be abcps1234e01011980. If you don\u2019t hold a PAN, then the default password is your Date of Birth in DDMMYYYY format to open the Form 16.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Where can I find EPFO related forms on StoHRM?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Login to StoHRM portal and click on the\u00a0Download\u00a0section to access a repository of forms related PF, tax, investment declaration, and other miscellaneous forms and information.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"I have resigned. When will I receive my experience and relieving letter?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"The time frame for receiving these official and important documents depends on the company after an employee has been separated from the company. Please reach out to your HR personnel for support.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"How do I transfer the funds in my PF account to my new PF account?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Please refer to the process flow for filing of online transfer claims available on the\u00a0EPFO\u2019s official website.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"How can I withdraw my PF amount?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"PF amount can be withdrawn either fully or partially based on certain circumstances. The withdrawal can be made either online or through physical application process. For detailed instructions on how to withdraw PF amount under various circumstances, refer to the\u00a0official website of EPFO.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"How do I get my UAN details?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Your company should have shared your UAN details with you. Some companies include an employee\u2019s UAN number in the monthly pay slip. If you have not received your UAN number, please reach out to your HR. Alternatively, you can get your UAN details from EPFO website.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"What is LOP and how it is calculated? I missed marking my attendance in the previous month, and the amount related to these days was not included in the salary.\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"LOP\u00a0or\u00a0Loss of Pay Days\u00a0is a leave taken by an employee when he or she does not have a sufficient leave balance in their account. It means, salary will not be paid for that particular day or days of absence. The processing of LOP in the payroll process is based on the inputs we receive during the month from your internal HR or Payroll team. Kindly reach out to them or route your concern to us through your concerned HR so that we can take it forward.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Why is my salary is less or not matching the salary specified in the offer letter?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"We diligently take into account your salary structure and also the salary revision, if any. We process your payroll based on the payroll data we receive from your internal HR or Payroll teams. If you feel that there are discrepancies in the salary, please approach your Unit HR or Payroll team for resolution.\"\n    }\n  }]\n}\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4bfffebd\" data-id=\"4bfffebd\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-98dfe91 elementor-widget elementor-widget-stm_sidebar\" data-id=\"98dfe91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"stm_sidebar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"stm_sidebar consulting_elementor_sidebar\">\n\n            \t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21869\" class=\"elementor elementor-21869\" data-elementor-post-type=\"stm_vc_sidebar\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e0d08a9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e0d08a9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-31c8d455\" data-id=\"31c8d455\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2fb7a69d elementor-widget elementor-widget-heading\" data-id=\"2fb7a69d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Blogs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d742edf elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1d742edf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53496203 elementor-widget elementor-widget-stm_news\" data-id=\"53496203\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"stm_news.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"consulting_posts_box consulting_elementor_posts\n\t\t\t\tlist\t\t\t\t\">\n\t\t\t\t\t<ul class=\"consulting_posts posts_per_row_\">\n\t\t\t\t\t\t<li class=\"post_item\">\n\t<div class=\"post_inner\">\n\t\t\t\t<div class=\"news_item_info\">\n\t\t\t<h5 class=\"news_item_title line_none\">\n\t\t\t\t<a href=\"https:\/\/ascent-hr.com\/en-my\/resources\/blogs\/top-recruitment-trends-in-india-for-2026-every-hr-leader-must-know\/\">Top Recruitment Trends in India for 2026: Every HR Leader Must Know<\/a>\n\t\t\t<\/h5>\n\t\t\t\t\t\t<div class=\"news_info_bottom\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/li>\n\n<li class=\"post_item\">\n\t<div class=\"post_inner\">\n\t\t\t\t<div class=\"news_item_info\">\n\t\t\t<h5 class=\"news_item_title line_none\">\n\t\t\t\t<a href=\"https:\/\/ascent-hr.com\/en-my\/resources\/blogs\/compliance\/epf-compliance-for-international-workers-and-common-compliance-pitfalls-to-avoid\/\">EPF compliance for international workers and common compliance pitfalls to avoid<\/a>\n\t\t\t<\/h5>\n\t\t\t\t\t\t<div class=\"news_info_bottom\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/li>\n\n<li class=\"post_item\">\n\t<div class=\"post_inner\">\n\t\t\t\t<div class=\"news_item_info\">\n\t\t\t<h5 class=\"news_item_title line_none\">\n\t\t\t\t<a href=\"https:\/\/ascent-hr.com\/en-my\/resources\/blogs\/human-resources\/educating-indians-on-need-to-save-as-culture-of-youngsters-is-changing\/\">Educating Indians on need to save as culture of youngsters is changing<\/a>\n\t\t\t<\/h5>\n\t\t\t\t\t\t<div class=\"news_info_bottom\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/li>\n\n<li class=\"post_item\">\n\t<div class=\"post_inner\">\n\t\t\t\t<div class=\"news_item_info\">\n\t\t\t<h5 class=\"news_item_title line_none\">\n\t\t\t\t<a href=\"https:\/\/ascent-hr.com\/en-my\/resources\/blogs\/staffing\/flexi-staffings-impact-on-job-generation-and-average-income\/\">Flexi Staffing\u2019s Impact On Job Generation And Average Income<\/a>\n\t\t\t<\/h5>\n\t\t\t\t\t\t<div class=\"news_info_bottom\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/li>\n\n<li class=\"post_item\">\n\t<div class=\"post_inner\">\n\t\t\t\t<div class=\"news_item_info\">\n\t\t\t<h5 class=\"news_item_title line_none\">\n\t\t\t\t<a href=\"https:\/\/ascent-hr.com\/en-my\/resources\/blogs\/human-resources\/how-to-manage-hr-in-running-a-lean-start-up\/\">How To Manage HR In Running A Lean Start Up?<\/a>\n\t\t\t<\/h5>\n\t\t\t\t\t\t<div class=\"news_info_bottom\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/li>\n\n<li class=\"post_item\">\n\t<div class=\"post_inner\">\n\t\t\t\t<div class=\"news_item_info\">\n\t\t\t<h5 class=\"news_item_title line_none\">\n\t\t\t\t<a href=\"https:\/\/ascent-hr.com\/en-my\/resources\/blogs\/legal\/why-the-new-maternity-bill-may-not-be-the-best-thing-for-your-company\/\">Why The New Maternity Bill May Not Be The Best Thing For Your Company<\/a>\n\t\t\t<\/h5>\n\t\t\t\t\t\t<div class=\"news_info_bottom\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/li>\n\n\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd8f1ea elementor-widget elementor-widget-wp-widget-tag_cloud\" data-id=\"cd8f1ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wp-widget-tag_cloud.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<aside class='widget widget_tag_cloud'><h5 class=\"widget_title\">Job Vacancies<\/h5><div class=\"tagcloud\"><a href=\"https:\/\/ascent-hr.com\/vacancies\/compliance\/\" class=\"tag-cloud-link tag-link-275 tag-link-position-1\" style=\"font-size: 14.553191489362pt;\" aria-label=\"compliance (4 items)\">compliance<\/a>\n<a href=\"https:\/\/ascent-hr.com\/vacancies\/llc\/\" class=\"tag-cloud-link tag-link-311 tag-link-position-2\" style=\"font-size: 8pt;\" aria-label=\"LLC (2 items)\">LLC<\/a>\n<a href=\"https:\/\/ascent-hr.com\/vacancies\/payroll\/\" class=\"tag-cloud-link tag-link-278 tag-link-position-3\" style=\"font-size: 22pt;\" aria-label=\"Payroll (8 items)\">Payroll<\/a>\n<a href=\"https:\/\/ascent-hr.com\/vacancies\/technology\/\" class=\"tag-cloud-link tag-link-232 tag-link-position-4\" style=\"font-size: 8pt;\" aria-label=\"Technology (2 items)\">Technology<\/a><\/div>\n<\/aside>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-254f96c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"254f96c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-35b4dfe\" data-id=\"35b4dfe\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-03dafc5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"03dafc5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t    \n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-849ef5b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"849ef5b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-babd1c2\" data-id=\"babd1c2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c1f7ddd elementor-widget elementor-widget-heading\" data-id=\"2c1f7ddd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Have more questions?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64e17c63 elementor-widget elementor-widget-stm_contact_form_7\" data-id=\"64e17c63\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"form-white-bkg\" data-widget_type=\"stm_contact_form_7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f21878-o1\" lang=\"en-GB\" dir=\"ltr\" data-wpcf7-id=\"21878\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en-my\/wp-json\/wp\/v2\/pages\/21689#wpcf7-f21878-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"21878\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_GB\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f21878-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"request_callback\">\n        <div class=\"input-group\">\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"text-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name*\" value=\"\" type=\"text\" name=\"text-name\" \/><\/span>\n        <\/div>\n\n <div class=\"input-group\">\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"Company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company*\" value=\"\" type=\"text\" name=\"Company\" \/><\/span>\n        <\/div>\n\n<div class=\"input-group\">\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"EmployeeID\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Employee ID*\" value=\"\" type=\"text\" name=\"EmployeeID\" \/><\/span>\n        <\/div>\n\n        <div class=\"input-group\">\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail*\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n        <\/div>\n\n   <div class=\"input-group\">\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"tel-375\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone Number*\" value=\"\" type=\"tel\" name=\"tel-375\" \/><\/span>\n        <\/div>\n\n        <div class=\"input-group\">\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"menu-265\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"menu-265\"><option value=\"\">Type of Issue*<\/option><option value=\"Payroll\">Payroll<\/option><option value=\"Reimbursement\">Reimbursement<\/option><option value=\"Payslip\">Payslip<\/option><option value=\"Tax Deductions\">Tax Deductions<\/option><option value=\"Income Tax\">Income Tax<\/option><option value=\"Form-16\">Form-16<\/option><option value=\"Investment Declaration\">Investment Declaration<\/option><option value=\"Investment Proof Declaration\/Submission\">Investment Proof Declaration\/Submission<\/option><option value=\"Provident Fund - PF\">Provident Fund - PF<\/option><option value=\"Flexi-Benefits Plan Declaration\/Reimbursement\">Flexi-Benefits Plan Declaration\/Reimbursement<\/option><option value=\"Others\">Others<\/option><\/select><\/span>\n        <\/div>\n\n      <div class=\"input-group\">\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required height147\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Describe the issue*\" name=\"message\"><\/textarea><\/span>\n        <\/div>\n\n <div class=\"input-group\">    \n       Upload screenshot of the error\/issue: \n       <span class=\"wpcf7-form-control-wrap\" data-name=\"uploadfile\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpeg,.jpg,.png\" aria-invalid=\"false\" type=\"file\" name=\"uploadfile\" \/><\/span>\n        <\/div>\n     \n        <div class=\"input-group\">\n            <button type=\"submit\" class=\"button size-md icon_right\">submit <i class=\"fa fa-chevron-right\"><\/i><\/button>\n        <\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ca81cf6\" data-id=\"ca81cf6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ If you have a HR or salary related question, please reach out to your company\u2019s HR team for further clarifications. As the payroll operations are processed based on the inputs provided by your HR, they will be in a better position to address your concerns more effectively. Here\u2019s a selected list of resources that<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21689","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - AscentHR<\/title>\n<meta name=\"description\" content=\"Explore our comprehensive FAQ page to find answers to common queries.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ascent-hr.com\/en-my\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - AscentHR\" \/>\n<meta property=\"og:description\" content=\"Explore our comprehensive FAQ page to find answers to common queries.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ascent-hr.com\/en-my\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"AscentHR\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AscentHR.Ind\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-27T08:30:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ascent-hr.com\/wp-content\/uploads\/2023\/09\/cropped-ascent_site_icon.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"512\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@AscentHR1\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-my\\\/faq\\\/\",\"url\":\"https:\\\/\\\/ascent-hr.com\\\/en-my\\\/faq\\\/\",\"name\":\"FAQ - AscentHR\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-my\\\/#website\"},\"datePublished\":\"2023-10-01T07:48:46+00:00\",\"dateModified\":\"2026-08-27T08:30:12+00:00\",\"description\":\"Explore our comprehensive FAQ page to find answers to common queries.\",\"inLanguage\":\"en-MY\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ascent-hr.com\\\/en-my\\\/faq\\\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-my\\\/#website\",\"url\":\"https:\\\/\\\/ascent-hr.com\\\/en-my\\\/\",\"name\":\"AscentHR\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-my\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ascent-hr.com\\\/en-my\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-MY\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-my\\\/#organization\",\"name\":\"AscentHR\",\"url\":\"https:\\\/\\\/ascent-hr.com\\\/en-my\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-MY\",\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-my\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/ascent-hr.com\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/ascenthr.png\",\"contentUrl\":\"https:\\\/\\\/ascent-hr.com\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/ascenthr.png\",\"width\":590,\"height\":170,\"caption\":\"AscentHR\"},\"image\":{\"@id\":\"https:\\\/\\\/ascent-hr.com\\\/en-my\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/AscentHR.Ind\\\/\",\"https:\\\/\\\/x.com\\\/AscentHR1\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/ascenthr\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - AscentHR","description":"Explore our comprehensive FAQ page to find answers to common queries.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ascent-hr.com\/en-my\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ - AscentHR","og_description":"Explore our comprehensive FAQ page to find answers to common queries.","og_url":"https:\/\/ascent-hr.com\/en-my\/faq\/","og_site_name":"AscentHR","article_publisher":"https:\/\/www.facebook.com\/AscentHR.Ind\/","article_modified_time":"2026-08-27T08:30:12+00:00","og_image":[{"width":512,"height":512,"url":"https:\/\/ascent-hr.com\/wp-content\/uploads\/2023\/09\/cropped-ascent_site_icon.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_site":"@AscentHR1","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ascent-hr.com\/en-my\/faq\/","url":"https:\/\/ascent-hr.com\/en-my\/faq\/","name":"FAQ - AscentHR","isPartOf":{"@id":"https:\/\/ascent-hr.com\/en-my\/#website"},"datePublished":"2023-10-01T07:48:46+00:00","dateModified":"2026-08-27T08:30:12+00:00","description":"Explore our comprehensive FAQ page to find answers to common queries.","inLanguage":"en-MY","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ascent-hr.com\/en-my\/faq\/"]}]},{"@type":"WebSite","@id":"https:\/\/ascent-hr.com\/en-my\/#website","url":"https:\/\/ascent-hr.com\/en-my\/","name":"AscentHR","description":"","publisher":{"@id":"https:\/\/ascent-hr.com\/en-my\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ascent-hr.com\/en-my\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-MY"},{"@type":"Organization","@id":"https:\/\/ascent-hr.com\/en-my\/#organization","name":"AscentHR","url":"https:\/\/ascent-hr.com\/en-my\/","logo":{"@type":"ImageObject","inLanguage":"en-MY","@id":"https:\/\/ascent-hr.com\/en-my\/#\/schema\/logo\/image\/","url":"https:\/\/ascent-hr.com\/wp-content\/uploads\/2023\/08\/ascenthr.png","contentUrl":"https:\/\/ascent-hr.com\/wp-content\/uploads\/2023\/08\/ascenthr.png","width":590,"height":170,"caption":"AscentHR"},"image":{"@id":"https:\/\/ascent-hr.com\/en-my\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/AscentHR.Ind\/","https:\/\/x.com\/AscentHR1","https:\/\/www.linkedin.com\/company\/ascenthr\/"]}]}},"_links":{"self":[{"href":"https:\/\/ascent-hr.com\/en-my\/wp-json\/wp\/v2\/pages\/21689","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ascent-hr.com\/en-my\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ascent-hr.com\/en-my\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ascent-hr.com\/en-my\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ascent-hr.com\/en-my\/wp-json\/wp\/v2\/comments?post=21689"}],"version-history":[{"count":106,"href":"https:\/\/ascent-hr.com\/en-my\/wp-json\/wp\/v2\/pages\/21689\/revisions"}],"predecessor-version":[{"id":43254,"href":"https:\/\/ascent-hr.com\/en-my\/wp-json\/wp\/v2\/pages\/21689\/revisions\/43254"}],"wp:attachment":[{"href":"https:\/\/ascent-hr.com\/en-my\/wp-json\/wp\/v2\/media?parent=21689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}