{"id":46255,"date":"2026-10-29T14:14:38","date_gmt":"2026-10-29T08:44:38","guid":{"rendered":"https:\/\/ascent-hr.com\/?p=46255"},"modified":"2026-11-04T14:28:52","modified_gmt":"2026-11-04T08:58:52","slug":"headcount-to-capability-how-ai-is-changing-the-workforce-strategy-of-indias-gccs","status":"publish","type":"post","link":"https:\/\/ascent-hr.com\/en-ae\/resources\/in-the-press\/headcount-to-capability-how-ai-is-changing-the-workforce-strategy-of-indias-gccs\/","title":{"rendered":"Headcount to capability: How AI is changing the workforce strategy of India\u2019s GCCs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"46255\" class=\"elementor elementor-46255\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-16b11c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16b11c2\" 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elementor-top-section elementor-element elementor-element-9d53dbb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9d53dbb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9d545f6\" data-id=\"9d545f6\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d056047 elementor-widget elementor-widget-vc_custom_heading\" data-id=\"d056047\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vc_custom_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\" vc_custom_heading no_stripe consulting_heading_font  text_align_left has_subtitle\" ><h1 style=\"text-align: left;line-height: 50px;font-weight:700\" class=\"consulting-custom-title\">Headcount to capability: How AI is changing the workforce strategy of India\u2019s GCCs<span class=\"subtitle\">By <b>Shivaprasad Mundakana, <\/b> CHRO,  AscentHR Technologies<\/span><\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d54bbc elementor-widget elementor-widget-stm_post_details\" data-id=\"9d54bbc\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"press\" data-widget_type=\"stm_post_details.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"post_details_wr  consulting_elementor_post_details\">\n    \n<div class=\"stm_post_info\">\n\t<div class=\"stm_post_details clearfix\">\n\t\t<ul class=\"clearfix\">\n\t\t\t<li class=\"post_date\">\n\t\t\t\t<i class=\"fa fa fa-clock-o\"><\/i>\n\t\t\t\tOctober 29, 2026\t\t\t<\/li>\n\t\t\t<li class=\"post_by\">Posted by:\t\t\t\t<span>AscentHR<\/span>\n\t\t\t<\/li>\n\t\t\t<li class=\"post_cat\">Categories:\t\t\t\t<span>Authored Article, In the Press<\/span>\n\t\t\t<\/li>\n\t\t<\/ul>\n\t\t<div class=\"comments_num\">\n\t\t\t<a href=\"https:\/\/ascent-hr.com\/en-ae\/resources\/in-the-press\/headcount-to-capability-how-ai-is-changing-the-workforce-strategy-of-indias-gccs\/#respond\"><i class=\"fa fa-comment-o\"><\/i>No Comments <\/a>\n\t\t<\/div>\n\t<\/div>\n\t\t\t<div class=\"post_thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"988\" height=\"550\" src=\"https:\/\/ascent-hr.com\/wp-content\/uploads\/2026\/10\/Ad-Gully_in-the-press-988x550.webp\" class=\"attachment-consulting-image-1110x550-croped size-consulting-image-1110x550-croped wp-post-image\" alt=\"\" srcset=\"https:\/\/ascent-hr.com\/wp-content\/uploads\/2026\/10\/Ad-Gully_in-the-press-988x550.webp 988w, https:\/\/ascent-hr.com\/wp-content\/uploads\/2026\/10\/Ad-Gully_in-the-press-350x195.webp 350w\" sizes=\"auto, (max-width: 988px) 100vw, 988px\" \/>\t\t<\/div>\n\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cb6113e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cb6113e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-a363c59\" data-id=\"a363c59\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a2925f8 elementor-widget elementor-widget-heading\" data-id=\"a2925f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Published in<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-de43b20 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"de43b20\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-0b78a4a\" data-id=\"0b78a4a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8f5f335 elementor-widget elementor-widget-image\" data-id=\"8f5f335\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.adgully.com\/post\/23046\/headcount-to-capability-how-ai-is-changing-the-workforce-strategy-of-indias-gccs\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"168\" height=\"60\" src=\"https:\/\/ascent-hr.com\/wp-content\/uploads\/2024\/07\/Adgully.webp\" class=\"attachment-medium size-medium wp-image-28554\" alt=\"Adgully publication logo\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-da938d2 elementor-widget elementor-widget-text-editor\" data-id=\"da938d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For years, India\u2019s global capability centres (GCCs) had a simple selling point. They could find skilled people, operate at lower costs and get large volumes of work done without compromising on scale. That formula helped India become a critical part of global business operations. But the economics are changing. AI can now handle tasks that once consumed hours of an employee\u2019s day. Hiring more people to do the same work no longer makes sense in every case. The question for GCCs is no longer just how many people they can employ. It is what those people can do once machines take over part of the workload.<\/p>\n<h4><strong>Beyond Scale<\/strong><\/h4>\n<p class=\"show_more\">India had 2,117 GCCs across 3,728 units in FY26, employing around 2.36 million professionals. The sector has grown 32 per cent since FY2021, and an estimated 506 companies from the Forbes Global 2000 operate here. Its market revenue has reached $98.4 billion. These figures make a strong case for India\u2019s place in the global economy. But size can also become a misleading measure of success. A GCC cannot assume that a larger workforce automatically creates greater value. If teams spend much of their time on repetitive work that AI can handle, the real question is why that capacity is not being used for harder problems. Scale got India here. It will not, on its own, take the sector much further.<\/p>\n<h4 class=\"show_more\"><strong>A Different Mandate<\/strong><\/h4>\n<p class=\"show_more\">Nearly half of the GCCs established since FY2021 were built with AI as a core focus. More than 1,200 centres now have AI and machine learning capabilities, backed by over 250 dedicated Centres of Excellence and a talent pool of 250,000 AI professionals. The numbers show that India has moved beyond simply supplying technology talent. Yet building AI teams is only part of the job. The real test begins when businesses have to decide where the technology belongs. A model may perform well in a demonstration and still struggle with incomplete records, outdated software or a customer request nobody anticipated. GCCs do not need AI for the sake of having it. They need people who understand the business well enough to know where it can help, where it cannot and when a human decision is still necessary.<\/p>\n<h4 class=\"show_more\"><strong>Jobs In Transition<\/strong><\/h4>\n<p class=\"show_more\">The debate around AI and jobs often gets reduced to one question. How many roles will disappear? That misses much of what is happening inside organisations. AI can draft reports, process documents, write code and answer routine queries. Someone still needs to check its work, deal with exceptions and take responsibility when the output is wrong. Many jobs will change well before they disappear. A finance professional may spend less time assembling reports and more time challenging the assumptions behind the numbers. An engineer may write less routine code but spend more time testing systems, spotting vulnerabilities and improving performance. These are not automatic outcomes. They depend on how employers redesign the work. GCCs that introduce AI without preparing their people will simply create a new gap between what the technology can do and what the organisation knows how to use.<\/p>\n<h4 class=\"show_more\"><strong>The Skills Gap<\/strong><\/h4>\n<p class=\"show_more\">Reskilling has become a convenient answer to almost every question about AI and employment. In practice, training courses alone rarely change how people work. Employees need time to practise, opportunities to use their new skills and managers willing to give them work that puts those skills to the test. There is also a harder problem that GCCs cannot afford to ignore. Junior employees have traditionally learnt through routine assignments, repeated tasks and close supervision. What happens when AI starts doing much of that work? An organisation cannot remove the first steps of a career and expect its future specialists to emerge fully trained. GCCs will have to rethink how beginners gain experience, make mistakes safely and learn to solve real business problems. Workforce planning must account for that gap now, rather than wait until experienced talent becomes harder to find.<\/p>\n<h4 class=\"show_more\"><strong>A Leadership Test<\/strong><\/h4>\n<p class=\"show_more\">India has the talent and operating scale to take on a bigger role in global business. But global companies will have to change how they use their Indian teams. A GCC cannot be expected to shape business strategy if it is still treated mainly as a place to execute decisions made elsewhere. Greater responsibility must come with the authority to question assumptions, influence priorities and own outcomes. Leaders also need clear rules around AI generated work, particularly when mistakes could affect customers, finances or sensitive information. Accountability cannot be handed over to a machine. The same applies to workforce investment. Employees are not merely costs waiting to be reduced through automation. Their judgement, experience and willingness to question an answer are part of what makes AI useful in the first place. The strongest GCCs will not necessarily be the ones with the smallest teams. They will be the ones that know how to get more out of the people they have.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4afd74 elementor-widget elementor-widget-text-editor\" data-id=\"e4afd74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5 class=\"p1\" style=\"margin: 7px 0;\"><strong>About the Author<\/strong><\/h5>\n<p class=\"p1\"><strong>Shivaprasad Mundakana<\/strong> is the Chief Human Resources Officer at AscentHR Technologies, bringing over <b>23 years<\/b> of progressive HR leadership experience across IT, ITES, and commercial organizations. He has deep expertise in people strategy, HR business partnering, talent acquisition, organizational scaling, mergers and acquisitions, total rewards, and employee experience. Prior to joining AscentHR, he served as Senior Director, People Team at Optum India, where he played a pivotal role in integrating XLHealth India following its acquisition and scaling the organization from 800 to more than 8,000 employees while supporting annual India-based revenue of USD 120 million. An alumnus of the Advanced Management Programme at IIM Bangalore with a Master&#8217;s degree in Social Work specializing in Personnel Management and Industrial Relations, Shivaprasad has also held leadership roles at global organizations including GE, Oracle, and EFI. At AscentHR, he is responsible for driving the company&#8217;s people strategy, strengthening leadership and organizational capabilities, and enabling its expansion across APAC, the Middle East, ANZ, and Africa through a strong focus on talent, culture, and seamless HR integration.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-9d56c19 elementor-hidden-phone\" data-id=\"9d56c19\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d5724f elementor-widget elementor-widget-stm_sidebar\" data-id=\"9d5724f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"stm_sidebar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"stm_sidebar consulting_elementor_sidebar\">\n\n            \t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"17483\" class=\"elementor elementor-17483\" data-elementor-post-type=\"stm_vc_sidebar\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-86c5a23 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"86c5a23\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-86c64eb\" data-id=\"86c64eb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c694df elementor-widget elementor-widget-heading\" data-id=\"9c694df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Other Press Articles<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6853d8a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6853d8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecc6a9d elementor-widget elementor-widget-stm_news\" data-id=\"ecc6a9d\" data-element_type=\"widget\" data-e-type=\"widget\" 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They could find skilled people, operate at lower<\/p>\n","protected":false},"author":2,"featured_media":46257,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[280,158],"tags":[],"categories_case_studies":[],"class_list":["post-46255","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-authored-article","category-in-the-press"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Headcount to capability: How AI is changing the workforce strategy of India\u2019s GCCs - AscentHR<\/title>\n<meta name=\"description\" content=\"AI is reshaping India&#039;s GCCs&#039; workforce strategy, shifting from headcount to capability-driven models. 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